At ABC Glofox, we’re dedicated to empowering you to run a more seamless, sustainable, and stress-free fitness business. With that in mind, we’ve been very, very busy this quarter. We’ve taken the ABC Glofox platform and made things even more future-focused, giving you an industry-leading experience that saves you time and money.
There have been countless little tweaks and additions behind the scenes, but we wanted to share a list with you of all the biggest and most impactful releases for ABC Glofox users this quarter.
Without further ado, let’s get into it.
1. Save Custom Email Templates
In the fast-paced world of fitness management, time is everything. Our new Custom Email Templates feature allows you to save any email design as a template for future use. Whether you’re sending a one-off email or integrating a new step into your workflow, you can now easily reuse your designs.
- Save Time: Stop reinventing the wheel—build and send emails faster.
- Brand Consistency: Ensure every communication stays on-brand by using saved templates across your team.
Want to know more?
2. Actionable Cancellation Reasons
We know retention is a top priority for fitness businesses. Our Cancellation Reasons feature helps you gather valuable feedback every time a member cancels their restricted membership. Choose from seven detailed reasons, including price, relocation, customer service, and more.
- Actionable Insights: Optimize your schedule, pricing, or member services based on recurring cancellation trends.
- Training Opportunities: Use feedback to identify areas where your team can improve.
3. Improved Lead Source Tracking
Understanding where your leads come from is key to optimizing your marketing efforts. Our new Lead Source Tracking feature helps you record how prospects first heard about your gym and their entry point into your ecosystem.
- Optimized Performance: See which sales and marketing channels are driving the most success.
- Greater Insight: Dive deeper into where your leads are originating and adjust strategies to maximize conversions.
4. Enhanced Lead Report Updates
To further support your lead management efforts, we’ve updated our Lead Reports with improved visualization and usability. You can now easily track the journey from lead to client and monitor important milestones.
- Gain Valuable Insights: Understand your leads’ journey and client conversion patterns with ease.
- Better Visualization: Visualize data clearly, giving you a more intuitive way to analyze client signups and purchases.
5. Streamlined Promo Code Management
Promotions are a great way to attract new members, but managing discounts can be tricky. We’ve added more control over promo code usage with two new features:
- Membership Limits: Set restrictions on how promo codes are used across different membership levels.
- Date Limits: Define start and end dates for promo codes, perfect for limited-time offers and campaigns.
6. Cancellation Reasons Tab
To provide even deeper insights, the new Cancellation Reasons Tab is now part of the “Lost Members” report. This tab allows you to:
- Visualize Cancellations: Offers a clear breakdown of cancellation reasons, paired with revenue forecasts.
- Drill Down for Details: Provides the ability to analyze cancellations at the member level for scheduled cancellations.
This is a game changer when it comes to learning more about your member behavior and how you or your team can work together to provide a better experience for your members.
Read More: How to Stop Members From Cancelling
7. New Service Started Workflow
With this new feature, you can automate more personalized communication experiences and build a unique Amplify onboarding workflow for each membership type or service your club offers
- Tailor experiences: Define unique workflow steps and messaging for trial users as well as different membership types
- Save staff time: Eliminate manual outreach and onboarding specific to membership and service types
8. Custom Audiences for Bulk Emails
Thanks to this new addition to our platform, you can now enjoy more precise segmentation to improve engagement with your members. Build your own audiences and create targeted email messages to create a more streamlined, personalized experience.
- Two basic filters are now available: Lead or client, membership type
- Additional filters coming soon: Improvements coming over the next quarter
9. Audience Preview
Creating custom audiences just got more intuitive with Audience Preview, which gives you real-time updates on audience size as you apply filters in the audience builder. This gives you:
- Empowered Outreach: Real-time feedback on available audience reach.
- Simplified Segmentation: Dynamically adjusted count based on chosen criteria.
10. Discounts Added to Member Profile
Now, you can gain more visibility into discount usage and instantly see whether a discount has been applied.
- Greater Efficiency: Make troubleshooting in-use discounts for specific members instantaneous.
- Better Visibility: See the discount that’s in use within the membership tab immediately after it’s been applied.
Read More: How to Use Discounts to Engage Members
11. Enhanced Calendar Filtering Functionality
Get what you need faster with an improved calendar filtering experience with added search functionality, filter tags, simplified categories and a more intuitive filter selection.
- Improved Visibility: Quickly see what filters have been applied.
- Simplified Design: Find what you need faster.
12. Sales Report Update
Now, you can have key revenue data at your fingertips. A new upfront fees table has been added to the Sales breakdown tab, giving you quick insights into your business performance.
- Improved Visibility: Easily view and Analyze Revenue.
- Easier Access: Find all revenue-related information in a single place.
- Less Effort: Reduce the workload of extracting the data.
13. Setting Max Classes
Gain more control over your members’ bookings and cap the total number of future bookings a client can hold at any moment to give a more fair share of classes to your members.
- Class Availability: Ensure fair access to classes for all clients.
- Keep Members Engaged: More equitable booking opportunities to prevent churn keep members satisfied.
- More Control: Use time period and max booking limit in tandem for complete control.
Read More: The Complete Guide to Running Group Workouts
14. Report Updates
We’ve worked hard to help you gain more control over your members’ bookings. Now, ABC Glofox has a new download experience, quicker load, customizable tables, new custom date picker and updated reporting experience for Scheduled Revenue, Class Performance, Expired Membership & First Bookings Reports. What does this give you?
Quicker Insights: Effortlessly access the information you need most.
Improved Flexibility: Customize and download your data.
15. Password Reset Confirmation
Now, your members can enjoy extra confirmation and added security with our new feature. An additional email will be sent automatically to any customers who reset their password to ensure the reset was done by them.
- Improved Security: Ensure account access is never compromised.
- Clear Insight: Easily record when a password change was made.
16. Receipts for Recurring Payments
Within the client profile, a new checkbox has been added that will allow you to opt into seeing receipts for all memberships.
- Enhanced Support: Provide your members with the receipts they need automatically, for every transaction.
- Improved Flexibility: Enable receipts for recurring payments only for members who need it.
17. Visits Improvements
Gain more insights into your member behavior with total, Yearly, Monthly and Weekly visit data now available on the visits screen. You can also enjoy customizable date filters to get accurate visit information for any time period.
- More flexibility: Members can filter their visits by different time ranges.
- Reward Loyalty: Provide members with special incentives for hitting a visit milestone.
18. Credit Improvements – Member App
Now, you can enjoy enhanced transparency in credit transactions for Members. Each credit use is now clearly tagged within the app for members as either “booked”, “no show” or “attended”.
- Improved Insights: Clear, accessible information on credit usage for members.
- Better Understanding: See when and why credits were deducted.
19. Address in Member Profile
Simplify your member experience with this new feature. Now, members can update their profile with their address, including street, state, country, and postal code.
- Improved Personalization: Add and update address information directly in the member app.
- Targeted Promotions: With this added information, studios can target regionally specific promotions.
- Enhanced Data: Ensure address information for billing and legal compliance is added.
20. Automated Emails for Booking Cancellations
Keeping members informed is essential to building trust. Our new Automated Booking Cancellation Emails notify members when they successfully cancel a booking, confirming the cancellation and reinforcing your cancellation policies.
- Reinforce the Rules: Ensure your members know the booking cancellation windows and any fees that apply.
- Build Confidence: Give members peace of mind by confirming cancellations with an automated email.
21. Kisi Integration for Enhanced Access Control
For those using Kisi for access control, we’ve introduced a near real-time sync between your ABC Glofox system and Kisi. This allows your members to gain access to your facilities instantly after onboarding.
- Faster Synchronization: Email confirmations now happen in seconds, not minutes.
- Increased Reliability: No more manual intervention required—just seamless, automated access management.
Want to learn more about the ABC Glofox and Kisi integration?
Learn about our success story below.
22. Get Sharing With Your Community
Members can now “share with friends” via a new post type that allows members to share studio content right from the community section of the member app.
- Easier Promotion: Allow members to easily share trial passes, promotions, promo codes, and events.
- More Engagement: Simplify the process of sharing studio content with members’ networks.
23. Your Visits Report Reimagined
Total, Yearly, Monthly and Weekly visits data are now available on the visits screen. You can also create date filters to get accurate visit information for any time period. This is an excellent way of giving your members more insights into their routine and milestones.
More flexibility: Members can filter their visits by different time ranges.
Reward Loyalty: Provide members with special incentives for hitting a visit milestone.
24. EziDebit and ABC Glofox: A Simplified Process
You can now view settled completed and in-transit Ezidebit payments directly in the Payouts report as well as in Fitness Bi.
- Improved Usability: Single source for payments reporting including Ezidebit.
- Enhanced Integration: More robust payment solution with Ezidebit for future and existing customers.
The Future With ABC Glofox
Our Q3 updates are all about helping fitness studios save time, make smarter decisions, and enhance the member experience. Whether you’re focused on streamlining operations with custom email templates or improving member retention with actionable cancellation insights, ABC Glofox is here to support your success. Don’t forget that our feature releases come from us speaking with our customers to understand their needs as fitness business owners. We have a long list of new features on the horizon, which we’ll be sharing with all of you as they’re announced.
Not an ABC Glofox customer yet?
Book a demo today and see how ABC Glofox can help take your fitness business to the next level.
